Ok, EA. I get it. Big company, just released a new game, and your online distribution platform takes more work to push than heroin in Salt Lake City. But come on. The outsourcing couldn't be more obvious if the phone got answered "Thanks for calling the International House of Curry...". The first person you talk to knows roughly enough about computers to know they require electricity. The script following is as blatant as a first grade school play.
Maybe if you had the common sense to not release Origin until it actually works as a Steam ripoff, things wouldn't be so rough right now. Yesterday, one of your "techs" was so moronic I asked if I could talk to somebody who understood third grade English and knew at least as much about computers as me. He didn't know enough English to be offended. I'd rather not be right about that, guys.
So, since I'm sure you're actively ignoring everything coming through normal channels as much as you're passively ignoring this blog, I'll tell you about how broken your stupid shit is here, where there's probably a higher chance of you hearing about it than from your bottom tier, $0.05/hr people.
For starters: There is absolutely zero excuse for requiring me to have Origin AND a browser open at the same damn time to play a game. In fact, this level of incompetence makes the shit in Dilbert sound sane. It was clearly invented by some jackass in upper management who thinks Minesweeper is a hardcore, competitive game.
Next up, we have the fact that Origin doesn't set it's default download path into the drive it's on. In this day and age, that's beyond mandatory, and into "someone should get slapped across the face with their pink slip for getting this wrong" territory. And if you're really going to screw that up, there shouldn't be a bug in the options menu that can make it repeatedly NOT change the filepath to the one the user designates, but indicate it is changed when you hit the install button.
Maybe these issues don't seem huge, but when you can't talk to somebody with a multiple digit IQ score about them, it starts to be a serious problem. In fact, you corporate morons should stop rolling in the money from releasing "Madden Clone Whatever Year" with zero technical changes, and hire a consultant who's actually played a video game in their life to tell you how you're being idiots.
So, on to today's tech support joys. I'm having a stupid software conflict where for some reason various third party voice chat apps don't want to work with Battlefield 3. This game kind of revolves around teamwork in the multiplayer modes, if you didn't know. This is an intolerable problem. Luckily, the guy I talk to comprehends the concept of "Escalate me to someone who knows more about computers than the monkey you evolved from". So he asks me for a DxDiag dump, copy/pasted into the live chat, and disappears, supposedly to escalate me I guess...
Sorry, guy, but your silly little input limit on the live chat means I'd be copy pasting and digging through for the spot I left off for about an hour. How about you take your Ctrl-c/Ctrl-v and cram it, and give me a way to upload that massive wall of text. And while you're at it, can I maybe be escalated in a rational amount of time? I've been waiting over an hour now. Last I heard was... "Amresh: Just copy and paste it ." That was an hour and a half ago at this point. Maybe at least a confirmation I'm actually waiting on a human that didn't fail the turing test? I know there's someone above you who isn't busy, because everyone else who contacted your support already mercykilled themselves after the 73rd bash of their face against the brick wall you call "Service". Cheers. Die in a fire.
